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Student portal and test player minimum device requirements

Device requirements are outlined for Chromebooks, Windows PCs, Mac, iPads, and Android. In addition, there is information about how to make sure the browser is in full width, and a note for Internet Explorer users. Links to related information are at the bottom of the page.


Make sure the browser is in full width – you can find out more about browser width on this page.


Students who are using Chromebooks should be able to access the student portal easily. Make sure students are using their browser in full-width mode.

Windows PCs

Students need an up-to-date version of Chrome, Firefox, or Edge. If they are using Internet Explorer, it must be IE11. Students should use their browser in full-width mode. 

If students have hybrid devices such as a Surface Pro, make sure the external keyboard is used and remains attached throughout the test.


Students need to be running Chrome or Safari. Their browser should be in full-width mode.


Students need a full-sized iPad with iOS 10 or greater, and they must use Safari. 

Do not use iPad Minis.

Remind your students to scroll to check if the reading passage – or multichoice options – go beyond what they can initially see onscreen.

Please note: Due to a recent change in the iPadOS 13, students who have upgraded to the new iPadOS will no longer be able to see custom scrollbars in e-asTTle tests.

iPadOS 13 custom scrollbars – page on this site that has instructions for iPadOS 12 with custom scrollbar and iPadOS 13 without custom scrollbar.


Students need Android 5 or greater, and they must use the Chrome browser.

Only Androids with 9-inch or greater screen size are currently supported for e-asTTle testing.

The following Android devices were used during the development of the student portal: Samsung Galaxy Tab A (9.7 inches), Samsung Galaxy Tab 4 (10.1 inches), Nexus 10 (10.1 inches), HP 10 Plus (10.1 inches).

Why can’t my students use iPad Minis or smaller Androids for e-asTTle?

International research recommends a minimum 9-inch screen size for standardised testing. Students should not experience performance advantages or disadvantages based on the device they are using.

Make sure the browser is full width

Before you start a test, e-asTTle will check your browser window is wide enough to display the content.

You may see an "Oops" page. This will occur if your computer is not wide enough. Or, maybe you or your students have made changes to the window width, and it does not go all the way across.

Screenshot showing error message "Oops, there's something wrong - tell your teacher!"

In the example above, the first paragraph indicates the browser is currently 775px wide.

For desktop devices (Windows, Chromebooks or Macs), you need 1260px width, or 1280px including the scrollbar. Most modern devices will meet these criteria provided you have opened your browser using the full width of the screen.

If you have an older computer, you may want to check its resolution.

To fix the problem:

  • make the screen bigger
  • reload the page. 

To reload the page either select "click here to reload the page" or hit the browser refresh button.

Note for Internet Explorer users

Internet Explorer 11

If you are getting the Oops Unsupported error page and you are using IE11, it is likely that you are in Enterprise Mode.

You will notice the blue icon on your address bar:

Screenshot showing blue Enterprise Mode icon in browser address bar.

The e-asTTle Student Portal and test player will not work by default in Enterprise Mode. Enterprise Mode simulates IE8, which is no longer supported.

To fix the issue, please ask the person responsible for IT to exclude the e-asTTle domains via the school’s Group Policy settings. You can try getting around the issue by toggling the Enterprise Mode option in the Tools menu.

What is Enterprise Mode? – external page from Microsoft that explains what Enterprise Mode is and its key features.

Internet Explorer 8

The test player is no longer be supported with this browser version. Students will not be able to sit tests if they are on IE8 or less.

Teachers can still use IE8 for the teacher portal. However, to do so, teachers will need to upgrade to IE11 or use another supported browser to view onscreen tests.

Alternatively, if teachers are on IE8 they can view onscreen tests as a PDF.


Related information


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