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Maintenance

For frequently asked questions about maintenance, please click on the links below.

FAQ – Permissions for External Coordinators

FAQ – Permissions for external coordinators

I cannot deselect an external coordinator from my school.

This functionality is not supported on a Safari 2.0.4. Please upgrade your browser or use a different browser.

When I try to remove an external coordinator from my school, the pop-up message asks 'Do you agree to allow the selected External Coordinator(s) to access your school's data', even though I am trying to remove permission.

This is a known issue in e-asTTle, the message display is misleading. Once you select to move the researcher from the 'Selected External Coordinators' box to the 'External Coordinators' box, they no longer have access. In order to check this, go to the Maintenance screen and check the Number of External Coordinators with permission to access your data.

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