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e-asTTle Ministry of Education

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Logging in

For frequently asked questions about logging in, please click on the links below.

FAQ – Educator logging in

FAQ – Student logging in

FAQ – Educator logging in

I'm a teacher/administrator and am getting the message 'Invalid username/password' when I try to log in.

Make sure you do not have Caps Lock on.

Check that you are using the correct URL - this is different to the URL which students access the application from. Links to the correct URL are in the box on the right hand of the e-asTTle screen.

If you are certain you are entering the correct username and password, then you will need to approach your school’s asTTle administrator. He/she will need to use the appropriate channels to determine if your user account is set up correctly.

FAQ – Student logging in

What do I do if a student forgets their password?

If a student forgets their password, you will need to reset their password. Log into e-asTTle, reset the student’s password (via the Manage Students screens) and give the student his/her new, system-generated password.

A student is getting the message 'Invalid username/password' when trying to log in.

A couple of things to check:

Has the student’s account been created in e-asTTle? Log into e-asTTle and check if the student is in the system.

  • If the student is not in e-asTTle, you will need to add the student.
  • If the student is in e-asTTle, make sure the student does not have Caps Lock on. If they still can’t log on, then you will need to do one of the following:
    • If the student is trying to log on using a system-generated password, you can log into e-asTTle and identify their password and tell the student what their password is.
    • If the student is trying to log on using a personally set password, you can log into e-asTTle, reset the student’s password and give the student his/her new, system-generated password.
    • Check they are using the correct URL (this is different to the URL teachers access the application from). Links to the correct URL are in the box on the right hand of the e-asTTle screen.

A student is getting the message 'Account Locked' when trying to log in.

If a student enters the wrong password six or more times, their e-asTTle account will be locked. You will need to un-lock the student’s account by resetting their password. Log into e-asTTle, reset the student’s password and give the student his/her new, system-generated password.

A student is trying to set a new password, but when they click on 'Change Password' the screen refreshes.

If you have reset a student’s password, they will need to choose a new password. This password cannot be the same as their previous six passwords and must be at least 6 characters long, including 1 number. If the new password does not meet these criteria, the student will need to choose a different new password.

Why is my new student’s password expiry date listed as 'today' in the View Student screen?

When you add a new student to e-asTTle, a system-generated password is automatically created with an expiry date set to the current date. The student can still use this password after today, but, as soon as they have logged into e-asTTle using the password, they will be prompted to change their password.

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